PartsTrader response to Covid-19
As circumstances change, we are here to help - please let us know if there are any changes to your business, so we can make sure PartsTrader works for you.
The New Zealand Government has deemed any entity providing services to keep vehicles operational for essential work purposes, e.g. mechanics including entities in their supply chains as essential services.
Communicating changes in parts supply
Once you have clarity on the delivery time for parts on open, approved and ordered quotes, please let the repairer know. If you are no longer able to supply, please delete the quote if the job is open or decline the order if the parts have been ordered.
If you no longer require parts for open requests, please let the supplier know ASAP by withdrawing the request. If you will be unable to accept parts that have been ordered, please contact the supplier directly to advise.
How do I find my active jobs?
To delete any quotes on open requests, go to your 'sent quotes'folder
To find submitted quotes where the winner hasn't been picked, go to your 'quotes awaiting selection' folder - your open quotes are in here too
To find your winning quotes, go to your 'won quotes' folder
To find orders placed, go to your 'received orders' folder and also 'confirmed orders' folder
All of these jobs can also be found in your 'all quotes' folder
To find your approved requests, go to your 'ready to order' folder
To find your confirmed order details, go to your 'confirmed orders' folder
We will ensure no one is disadvantaged in terms of ratings, withdrawal and lapsed job lockouts as a result of the measures put in place to control Covid-19 - if you have any questions or concerns, we are here to help.
The PartsTrader support team are working from home but operating as normal, so you can always reach us on 0508 727 878 or [email protected]
Kia kaha from all of us - Stu, Gabie, Isaac, Charlotte and Mark.
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For all PartsTrader user assistance and general enquiries, please contact our service desk from 7am to 7pm weekdays.
User Assistance and General Enquiries:
|| 0508 PartsTrader (0508 727 878)
|| [email protected]
|| PO Box 11009, Wellington 6142, New Zealand
General Information and FAQ's:
For further information on PartsTrader, please browse through our website www.partstrader.co.nz, or contact our support team for assistance as above.